Return Policy
Last Updated: October 10, 20261. Contact Before Returning a Product
Please contact us before sending a product back. Provide your order reference, supporting photographs, and a description of the issue so we can advise on the review and return process.
2. Change-of-Mind Returns
Custom-manufactured products cannot be returned solely because the customer changes their mind. For other products, any change-of-mind return is subject to the terms agreed for the order and our review of the request.
3. Incorrect, Damaged, or Nonconforming Products
If a product is incorrect, damaged, or does not conform to the agreed specifications, please contact us promptly with your order reference, supporting photographs, and a description of the issue. Custom-manufactured products remain eligible for review of these quality claims.
4. Review and Remedies
We will review the claim against the agreed order specifications and available evidence. An appropriate remedy may include replacement, correction, or refund, depending on the verified circumstances and the agreed contract. Any return shipping arrangements will be discussed as part of that review.
Nothing in this policy limits any mandatory legal rights that apply to the order.